You made the EMR investment, built the system and completed a successful go-live. But the work is not done yet. Unfortunately, some of the decisions made during implementation may not be the best choices for your system as you move forward. User complaints are often a sign that new approaches are necessary to overcome concerns, improve user satisfaction and increase adoption.
If your goal is to optimize your technology investment, you’ll need a strategy. Here are some of the questions you’ll need to answer in order to develop an optimization strategy.
- Have we improved performance?
How has your implementation helped with the coordination of care and continuum strategies? Are discharge processes more efficient, medication reconciliation more compliant and patient education more robust? Understanding what’s going well can be just as informative and important as what’s going wrong.
- What are your goals?
It is important to stop and evaluate whether you’ve met your goals for go-live. Most importantly, have you achieved your patient safety and quality improvement goals? If not, what needs to be adjusted to get there? If so, what’s the next goal your organization can set for optimization?
- What stakeholders need to be involved?
Everyone in your organization is going to believe that their feedback is the most important. But in order to truly optimize and find efficiencies, it’s important to understand the broad spectrum of stakeholders and figure out who need to be involved in deciding priorities.
- Where should we focus our optimization activities?
With feedback coming from all directions, it’s important to let your goals guide the optimization strategy. Where do point of care, inpatient charting and interoperability fall on the priority list?
- What do the adoption statistics say?
Hopefully, measurement was included in the original go-live planning and can provide quantitative insights into how things are going. If measurement was not included, it should be included in an optimization strategy for tracking purposes.
The key to successful optimization is to act early and optimize quickly. A lot of organizational friction can be mitigated through additional training and small modifications to the system build. Another key to successful optimization is to measure the impact of the changes. What you measure is what gets improved.
Have questions? Feel free to contact me to get answers!
Gail Runge | Program Manager
269-921-2418 | firstname.lastname@example.org